Privacy Policy

1.Data Controller

7bet77 acts as the data controller for all personal data collected through the Platform. As data controller, 7bet77 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection principles. If you wish to exercise any of your rights described in this Policy, or if you have a concern about how your data is handled, please contact us at [email protected]. All data-related requests are handled in English and acknowledged within 2 business days.

2.Data We Collect

7bet77 collects personal data in three ways: data you provide directly, data generated automatically by your use of the Platform, and data we receive from third-party service providers. The categories of data we collect include:

• Identity data: Full name, date of birth, gender, and a copy of your government-issued ID or passport (collected during account verification).
• Contact data: Email address, mobile phone number, and residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Financial data: Payment method details (e.g., bKash mobile number, Nagad account reference, Rocket wallet ID, or masked card number for Visa/Mastercard). Full payment credentials are never stored on 7bet77 servers; they are handled by our payment processor partners.
• Transaction data: Records of all deposits, withdrawals, bets placed, games played, bonuses claimed, and balance movements on your account.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, time zone (BST, UTC+6), session duration, and pages visited.
• Usage data: Game preferences, betting history, search queries within the Platform, feature interactions, and session frequency.
• Communications data: Records of emails, live chat messages, and support tickets exchanged between you and the 7bet77 support team.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, unless specifically required by law enforcement or regulatory order.

3.How We Use Your Data

The table below summarises the primary purposes for which 7bet77 processes personal data and the legal basis for each processing activity.

Where we rely on consent as the legal basis for processing (for example, for sending promotional emails), you may withdraw that consent at any time by contacting [email protected] or by using the unsubscribe link in any marketing email. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4.Cookies & Tracking Technologies

7bet77 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse how the site is used. The categories of cookies we use are:

• Strictly necessary cookies: Required for core site functionality such as session management, login state, and security tokens. These cannot be disabled without breaking the Platform.
• Functional cookies: Remember your preferences such as language settings, last-visited game categories, and display options.
• Analytics cookies: Collect anonymised data about how pages are used, which features are most popular, and where players encounter errors. This data helps us improve the Platform.
• Session security cookies: Short-lived tokens used to protect your account during an active session. They expire automatically when you close your browser.

7bet77 does not use third-party advertising or retargeting cookies. We do not track you across other websites. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent you from logging in or using core Platform features.

5.Data Sharing & Third Parties

7bet77 shares personal data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), Visa, and Mastercard. Shared data is limited to the transaction details required to process a deposit or withdrawal. These partners operate under their own privacy policies and security standards.
• Identity verification providers: Third-party KYC (Know Your Customer) services that verify identity documents and confirm age eligibility. Data shared is limited to what is needed to complete the verification check.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. A session token is shared with the game provider to launch a game session. No personally identifiable information beyond an anonymised player ID is shared with game providers.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics tools to help us understand Platform performance. No personally identifiable information is included in analytics reports shared externally.
• Legal and regulatory authorities: 7bet77 will disclose personal data to law enforcement, courts, or regulatory bodies when required to do so by law, court order, or lawful regulatory request.

7bet77 does not sell, rent, or otherwise transfer personal data to any third party for commercial or marketing purposes. All third-party partners who process data on our behalf are subject to contractual obligations requiring them to protect that data in a manner consistent with this Policy.

6.Data Retention

7bet77 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods:

• Account data: Retained for the lifetime of your account and for a period of 5 years following account closure, to satisfy anti-money-laundering record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Identity verification documents: Retained for 5 years following account closure or the completion of a transaction that required verification, whichever is later.
• Support communications: Retained for 2 years from the date of each communication, or longer if the communication relates to an unresolved dispute.
• Technical and usage data: Retained in identifiable form for 12 months, after which it is anonymised and may be retained indefinitely in aggregate form for analytics purposes.

Once the applicable retention period expires, personal data is securely deleted using industry-standard data destruction methods, or irreversibly anonymised so that it can no longer be associated with any individual player.

7.Your Rights

As a data subject, you have the following rights in relation to the personal data 7bet77 holds about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 10 business days.

• Right of access: You may request a copy of all personal data 7bet77 holds about you.
• Right to rectification: You may request correction of any personal data that is inaccurate or incomplete.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit how we use your data while a dispute or correction request is being resolved.
• Right to data portability: You may request a copy of your account and transaction data in a commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting prior lawful processing.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing.

Please note that some rights may be subject to limitations where we have a legal obligation to retain data or where exercising a right would conflict with our obligation to prevent fraud or comply with anti-money-laundering requirements. In such cases, we will explain the limitation clearly in our response.

8.Data Security

7bet77 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Salted hashing of all account passwords — plain-text passwords are never stored.
• Role-based access controls ensuring that only authorised personnel can access personal data on a need-to-know basis.
• Regular security reviews and vulnerability assessments of Platform infrastructure.
• Automatic session expiry after a period of inactivity to reduce the risk of unauthorised account access.
• Two-factor authentication (2FA) options for player accounts to add an additional layer of login security.

While 7bet77 takes all reasonable precautions to protect personal data, no system is entirely immune to security risks. In the event of a data breach that is likely to result in harm to affected players, 7bet77 will notify affected individuals and, where required, relevant authorities, as promptly as reasonably practicable.

9.Children & Minors

7bet77 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The registration process includes an age declaration requirement, and accounts are subject to age verification. If 7bet77 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the account permanently closed. If you believe a minor has registered an account on 7bet77, please notify us immediately at [email protected].

10.Changes to This Policy

7bet77 reserves the right to update this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where reasonably practicable, notify registered players by email or in-Platform notification. Your continued use of the Platform after any update takes effect constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how your data is protected.

11.Contact & Complaints

For any questions, concerns, or formal complaints regarding this Privacy Policy or the way 7bet77 handles your personal data, please contact our data team. All privacy-related correspondence is handled in English:

• Email: [email protected]
• Subject line: Privacy Policy Enquiry / Data Rights Request
• Response time: Within 2 business days, 7 days a week (Bangladesh Standard Time, UTC+6)

7bet77 does not provide telephone or WhatsApp support for data-related matters. Any contact number or social media account claiming to represent 7bet77's data team should be treated as fraudulent and reported to us at the email address above.